We’re Hampshire’s largest provider of affordable homes with around 850 staff. However, we’re more than just bricks and mortar. People are at the heart of our business, whether that’s our employees or our customers. We strive to deliver a great customer experience to our customers, providing a ‘right first time’ service. The planning teams play an important part in helping us all to live our values.
We’re looking for keen, enthusiastic resource planners to join our team in Basingstoke on a full time, permanent basis, working 37 hours per week!
As a resource planner, you’ll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You’ll use an appointment scheduling system to schedule appointments for repairs & maintenance. Making sure the appointments are attended and completed within set timescales. You’ll also reschedule jobs when needed, ensuring the customers are kept in touch with.
You’ll monitor diaries to ensure that resources are fully utilised. And liaise with the other planners to use trades staff from other areas when needed to fulfil the jobs. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close and amend jobs on the bespoke system.
This is a very fast paced, busy role so you’ll need to be able to multi-task and prioritise workload. Whilst always remaining calm and professional, especially when liaising with customers. You’ll have very strong communication skills with a polite yet assertive telephone manner. And have confidence to deal with challenging customers!
If you’re experienced in a similar role and could hit the ground running, then we want to hear from you!
If successfully shortlisted, you’ll be invited to an assessment centre on either 27 March (AM) or 1 April 2019 at our Basingstoke office. Please make sure you’ll be available to attend these dates.