We’re Hampshire’s largest provider of affordable homes with around 850 staff. Providing quality affordable homes is only part of what we do! As a ‘people’ business, we work hard to create a high profile, fun, friendly working environment, recruiting high level expertise and investing in our staff’s development, whilst looking after their wellbeing.
We’re looking for a resource planner based in Basingstoke on a full time, permanent basis, working 37 hours per week.
As a resource planner, you’ll effectively and efficiently plan the repairs trades staff diaries to ensure that routine/responsive repair works are completed within set timescales. You’ll use an automated scheduling system to plan maintenance works, ensuring all jobs are attended and completed. And re-schedule jobs in the event of any unplanned absence or other unavailability of trades staff. Using your local geographical knowledge, you’ll make sure that the jobs are planned sensibly. Making sure there’s minimal travel for the repairs trades staff between jobs to maximise their efficiency.
You’ll continuously monitor diaries to ensure that resources are fully utilised, liaising with other planning departments to deploy trades staff when needed. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. You’ll raise, close and amend jobs on the bespoke system and assist trades staff with troubleshooting any problems they may experience with their hand-held devices.
This is a very fast paced, busy role that will require you to be able to multi-task and prioritise workload, always remaining calm and professional especially when liaising with internal and external customers. You’ll be a very strong communicator with a polite yet assertive telephone manner and have confidence to deal with challenging customers.
Interviews will be held on 18 December. You’ll be contacted at short notice to attend an interview if successfully shortlisted. So please make sure you’re able to attend on this date.
Please apply directly on our website to be considered for this opportunity.