Field Service Technician

Apply Now
  • Location: Haslemere, UK
  • Salary: 23000.00-28000.00 Per Year
  • Type: Permanent - Full Time
  • Added: Feb 1, 2019
  • Expires: Mar, 02 2019

We are a long-established supplier of office printing and copying technology to the business community in Surrey & the surrounding area & work in partnership with two of the leading manufacturers in the marketplace, Toshiba & Ricoh. We are currently seeking an experienced Service Technician to assist and complement our current service department.

The Role:
- To provide customer field service support on designated equipment in accordance with the key responsibilities of this job description.
- Complete all paperwork pertaining to a call at the close of each call.
- Maintain adequate supply of all necessary forms.
- Submit spare parts usage form at the end of each month.
- Receive and record calls, and sort in order of priority according to product, customer, geography, or time call was received.
- Capable of working for extended periods of time without direct supervision.
- Locate machine, review history log and/or sticker and determine what/or if preventative/emergency maintenance is done. Identify and correct the problem – ordering parts as necessary. Perform step on appropriate P/EM checklist.
- Complete appropriate paperwork: daily activity sheet, machine service report history log, special survey forms, etc., as applicable.
- Attends and completes all assigned training courses both of a technical and sales nature.
- Through experience and direct contact with others to ensure that all makes of Copier/Printer machines can be serviced so that a full and effective service operation can be run.
- To carry out demonstrations of the company’s products from time to time to gain hardware business.

The Candidate:
- Minimum 2 years field service experience
- Highly motivated self-starter with the ability to work both independently and as part of an established team
- Outstanding verbal and written communication skills
- Excellent customer handling skills
- Capable of lifting and moving office machinery when required
- Competent with MS Office and the use of service management systems
- Full clean UK driving license
- Located within 30 minutes of the Haslemere Head Office

The Package:
- Competitive basic salary
- Company car
- Mobile phone
- Lap-top
- 20 days paid holiday per annum

Location: Haslemere, West Sussex
Status: Permanent – Monday to Friday 08.30 – 17.00 exc. public holidays
Package: £23– £28k basic, company car, mobile phone

To be considered for this role, please apply today.

Quick Apply with

Or

By submitting your application and applying for this job you agree to our Terms