We’re Hampshire’s largest provider of affordable homes with around 850 staff. Providing quality affordable homes is only part of what we do! As a ‘people’ business, we work hard to create a high profile, fun, friendly working environment. Recruiting high level expertise and investing in our staff’s development, whilst looking after their wellbeing.
We’re recruiting for a Customer Engagement Officer based in Basingstoke on a full time, permanent basis, working 37 hours per week.
As a customer engagement officer, you’ll work with customers and staff to ensure customer engagement and resident involvement is affectively delivered. This’ll ensure that customers are provided with an opportunity to provide feedback. You’ll also make sure that customer engagement and resident involvement is delivered and used to inform business decisions, lead to improvements in all aspects of the business and is communicated back to staff and customers. You’ll also take the lead on the development and support of informal and local level resident Involvement activities. And work to support the partnership manager in delivering the customer engagement strategy.
You’ll have good knowledge of customer engagement and current best practice, along with a general understanding of the social housing sector. You’ll be an excellent communicator with strong relationship building skills. As well as demonstrable experience within a customer centred environment.
If successfully shortlisted after the closing date, you’ll be contacted and asked to record some interview questions via video on the recruitment system to complete by midnight on Sunday 10 March . And if you’re successful after this, you’ll be invited to an interview on 18 March 2019.