Client Support Advisor

Apply Now
  • Location: Grantham
  • Salary: Negotiable
  • Type: Permanent - Part Time
  • Added: Jun 12, 2019
  • Expires: Jul, 11 2019

We are currently recruiting for a Client Support Advisor to join our team.

Key areas of responsibility:
o Completion and review of client compliance work and support services
o Relationship management, liaising with clients
o Assisting the Client Manager, Client Account Manager and client team

Primary objectives:
o Ensuring the smooth running of the bookkeeping, VAT, CIS and related compliance and support services
o Working as part of the client team to deliver excellent service
o Liaising with clients to deal with queries and build strong working relationships

Specific responsibilities:

Ensuring the smooth running of the bookkeeping, VAT, CIS and related compliance and support services
o Managing clients to ensure the correct information is received in an accurate and timely manner
o Completing client compliance and support work in an accurate and timely manner
o Reviewing client work completed by the team
o Liaising with clients to resolve queries
o Identifying and addressing process improvement opportunities between ESP and our clients

Relationship management
o Building strong working relationships with client base
o Providing accurate and timely responses to client queries and questions

Assisting the Client Manager and Client Account Manager
o Supporting client team in the answering of queries
o Assisting accountant and bookkeeping team members
o Identification of client opportunities

o Some experience & a basic understanding of bookkeeping and VAT processes
o IT literate, experience of Microsoft Excel essential
o Xero experience not essential but would be an advantage
o Passionate about supporting clients and making a difference to their business
o Highly personable
o Able to build effective relationships
o Willing to learn & try new things
o Organised with good attention to detail
o Able to work on own initiative
o Comfortable working to deadlines
o Positive and enthusiastic
o Self-confident and robust
o Has a ‘can do’ attitude
o Look for ways to continuously improve
o Embrace developments on technology
o Team player
o Sense of humour
o Basically, you need to be superhero!!!

To be considered for this role, please apply today.

Quick Apply with


By submitting your application and applying for this job you agree to our Terms