Booking Coordinator

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  • Location: Lichfield
  • Salary: Negotiable
  • Type: Permanent - Full Time
  • Added: Dec 31, 2018

Do you want to work for an award winning Company and manage the expectations of TV personalities and film stars? Based in the heart of the Midlands, we have been specialising in TV and film accommodation and travel services since 1985. Due to our continued growth and success we now have an exciting opportunity for a Booking Coordinator to join our team.

Job Description: Booking Coordinator
Shifts to include a mix of 10am-6pm, 11am-7pm, 12pm-8pm and ad-hoc weekends.
Salary: Negotiable

Main Duties:
- Identify client reservation needs and determine appropriate reservation requirements for cast and crew at the best available rates and in the best available location
- Process all reservation requests, confirmations, changes, and cancellations received by phone, fax, or email
- Make and receive calls using appropriate etiquette
- Effectively communicate with the client and service provider from start to finish of the request
- Delivering excellent customer service
- Communication – maintaining effective communications with team leaders and other team members
- Ensuring all sales opportunities are maximised to support departmental and company financial results
- Other duties commensurate with the position

Targets:
- Answer calls within three rings
- Acknowledge enquiries within five minutes
- Provide options/confirmations/cancellations/amendments within two hours

Person Specification:
- Self-starter who demonstrates a “can do” attitude
- Excellent organisation skills and ability to manage own time effectively
- Strong customer service skills and attention to detail
- Good interpersonal and communication skills
- A flexible approach to work
- Computer literate with good levels of IT skills
- GDS knowledge is advantageous
- Good telephone manner
- Experience in a busy professional environment
- Excellent negotiating and listening skills

What we can offer you:
- Competitive salary
- Benefits and perks - including personal travel discounts
- A great team of colleagues and a relaxed dress code
- Ongoing training and development through our Access Academy

To be considered for this role, please apply today.

The job you are looking for is no longer available. Search More Jobs